An Account Executive at SAWDUST serves as the primary liaison between the agency and our clients, playing a pivotal role from the inception of the business relationship. Following the initial pitch and contract negotiation, the Account Executive becomes responsible for fulfilling contractual obligations and maintaining client satisfaction.

Our Account Executives will proactively contact clients for product updates and new service introductions, often coordinating with department heads to execute presentations to enhance sales pitches.

Key Responsibilities

• Business Development: Identify and evaluate new business opportunities, conduct thorough market research, and effectively pitch products or services to prospective clients.
• Contract Negotiation: Engage with clients to negotiate terms and secure contract closures.
• Client Relationship Management: Address clients' evolving needs while nurturing and strengthening ongoing relationships.
• Account Coordination: Collaborate with internal teams to ensure timely delivery of products and services by overseeing account-related tasks.
• Client Onboarding: Develop onboarding processes for clients.
• Market Analysis: Maintain industry trends and competitive landscape awareness through diligent market research.

Daily Operations

• Client Communication: Account Executives are expected to respond swiftly to inquiries and requests. This includes regular check-ins to review project status, address any issues, and solicit feedback.
• Sales Activities: A role staple is engaging prospects through cold calls, emails, and networking events. Follow-up communications often involve qualifying leads and conducting presentations.
• Account Management: Regular account assessments are critical for evaluating client satisfaction and uncovering upsell or cross-sell opportunities. Collaboration with internal teams to devise tailored solutions for clients is essential, as is coordination with support and department heads for issue resolution.
• Market Research: Staying abreast of market dynamics, competitor movements, and industry trends is vital. This involves data analysis and customer feedback evaluation to highlight emerging opportunities or potential growth areas. Account Executives are instrumental in analyzing market changes to internal teams and facilitating product enhancement and strategic marketing initiatives.
• Reporting and Analysis: Accountability is paramount; Account Executives compile sales reports and develop key performance indicators (KPIs). Metrics such as sales targets, and conversion rates are focal points, and delve into sales data analysis to identify trends and areas for operational enhancement.
• Administrative Duties: The role encompasses various administrative responsibilities, including preparing sales proposals, contract drafting, order processing, and client record management.

Essential Skills

Account Executives at SAWDUST must hold an undergraduate degree in business administration, communications, or related disciplines. Possess a diverse skill set aligned with industry demands, including:

• Negotiation Proficiency: Ability to address client concerns effectively and sustain strong relationships through adept negotiation.
• Sales Acumen: Skill in prospecting and securing new clients while managing existing accounts.
• Project Management: Capacity to prioritize multiple accounts while ensuring projects progress seamlessly.
• Interpersonal Skills: Strong people skills are essential for interfacing effectively with various internal departments and clients.
• Analytical Capability: Proficiency in analyzing market data and trends to support strategic decision-making.

Our Primary Services

• Brand Development/Graphic Design
• Interior Design
• Photography
• Marketing/Advertisement
• Web Design & Development